FAQ's

What are the pieces made of?

All pieces are made of stainless steel making them water-proof and tarnish free. Gold items are plated in 18K gold, but we've tried to maintain a 21K finish.

 

How long does delivery take?

Deliveries within Colombo usually take between 2-5 days, and deliveries out of Colombo are expected to take 2-7 days. 

 

Do you offer cash on delivery?

We currently do not offer CoD as an option, however if you are unable to pay using a credit/debit card or bank transfer, drop us a DM and we may be able to help.

 

Can you shower/swim in these products?

Yes! Our products are waterproof which means you can shower, swim, gym and live in them. 

 

What if I receive the wrong product or a faulty item?

Kindly drop us a message on instagram at @shopnaia_ and we will evaluate the issue and make it right!

 

Do you accept returns or exchanges?

We do not accept refunds or exchanges. However, in the event that an item you received is damaged or you receive the wrong item kindly follow the instructions above.

 

How are the items packaged?

All items arrive in a custom reusable cloth bag. We have kept our packaging minimal to avoid clutter and unnecessary wastage. 

 

What should I buy for my friend/girlfriend/partner?

If you're unsure of what to purchase, DM us and we can help you. Finding out if they prefer silver or gold would be a great start!

 

How can I work with you?

We are a small business in our initial stages so we're eager to collaborate and hear your ideas! Feel free to DM us ♡

 

How do I contact you?

DM us on Instagram at @shopnaia_ or email us at lk.shopnaia@gmail.com